FAQ'S

Yes - Instarent is a licensed real-estate agency that also provides the technology for landlords and tenants to self-manage property, Instarent has a dedicated team of professionals who can assist with questions and advise to users.

Instarent can assist you with transferring property from agent, just follow the registration prompts and select to transfer from agent.

Instarent will notify your managing agent and request property information, its is advised that you contact your agent as well to ensure a smooth transition.

Instarent uses best practises to ensure that user data is protected, partnering with leading cyber security experts to design processes that can be safe guarded and an internal security team testing on regular basis.

Please refer to our terms and conditions for more security information; https://www.instarent.com.au/termsandconditions

Instarent is located in Sydney, however has partnership offices all across Australia, All states.

Instarent is located at:

Level 3 100 Harris St,

Pyrmont

NSW 2009

Call : 1300 081 183

Email : hello@instarent.com.au

Instarent is cloud-based and works on desktop, tablet and mobile devices. It’s compatible with Android and IOS.

Please visit the website and click on the app link to download the app.

Instarent has different subscriptions, if opted for the month to month plan – no cancellation fees apply

If you opted for a 6 or 12-month subscription, then a cancellation fee applies.

Instarent has a custom built intelligent chat function that connects Instarent support with landlords and tenants on the same chat window.

Instarent is also available via email and phone.

Contact : hello@instarent.com.au Phone: 1300081183

Instarent intelligent chat connects Instarent support, landlord and tenant in the same chat window, allowing for quick resolutions and answers for questions raised.

100%, Instarent was built in Australia with very talented developers and executive team, with a wealth of local knowledge and an ambition to reinvent the rental ecosystem.

You can advertise your rental property on Instarent, Instarent allows for you to share your listing via social media and notifies all registered tenants on Instarent.

If you want more tenants to view your property, we can list your property with Instarent and other real-estate websites to get a quicker result.

Instarent property managers can host open homes or allows for you the landlord to hold open homes with calendar and scheduling assistance built in or you can opt out of doing open homes.

Opting out of open home inspections will reduce your chances of attracting a suitable applicant.

No, Instarent is a licensed agency however landlords not require to sign an agency agreement, options available for landlords to use Instarent on a month to month basis.

Yes, Instarent property managers can perform inspections otherwise instarent allows for landlords to organise and preform inspections on the app, via inspection templates built in making it easy to inspect property on tablet or smart device.

Landlord can opt out of inspecting, allowing the tenant to preform a virtual inspection and submit to the landlord.

Inspections can be preformed by landlord physically visiting the property or allowing the tenant to submit a virtual inspection.

To learn more please visit: https://www.instarent.com.au/how-to-rent-your-property

Yes, you can deactivate your account however it is advised that you have a chat to one of out support staff to ensure you take all the data that Instarent has stored.

Instarent can assist you with transferring property from agent, just follow the registration prompts and select to transfer from agent.

Instarent will notify your managing agent and request property information, it is advised that you contact your agent as well to ensure a smooth transition.

Yes, support is included in all subscriptions.

Support available via intelligent chat, phone and email.

You can create an account in four simple steps, Instarent will verify your phone number and email address before granting access.

Instarent will contact the tenant and find a resolution, Instarent advises all landlords to have landlord’s insurance in case of unpaid rent.

Find landlords insurance: Instarent can visit real-estate tribunal if requested by landlord at extra cost.

Yes, you can download property data on demand, 24/7.

Instarent is completely free for tenants, sign in and enjoy the freedom of renting.

Yes, you can, however Instarent will only allow for a maximum of 5 properties at a time.

Instarent uses best practises to ensure that user data is protected, partnering with leading cyber security experts to design processes that can be safe guarded and an internal security team testing on regular basis.

Please refer to our terms and conditions for more security information; https://www.instarent.com.au/termsandconditions

Yes, Instarent will perform background checks once the tenant’s application has been accepted by the landlord.

Background checks include, National tenancy database check, identity check, employment check and reference check.

Yes, all Instarent property applications are online and paperless.

No, Instarent does not allow for subleasing unless agreed in writing by landlord.

Landlord can schedule with tenant to preform inspection or opt for tenant to preform virtual inspection via smart phone or tablet.

Each property has different processes for utilities, please discuss with landlord or Instarent support team for clarity.

Open the app to repairs and follow the process, repairs progress can be tracked via app dashboard.

Yes, we can visit: https://www.instarent.com.au/connect-utility-services-with-instaconnect

Yes, you can contact the landlord via Instarent chat, to ask questions of schedule inspection.

Instarent has tradesman built in, Tenant needs to notify landlord in case of emergency, if landlord does not respond within 24 hours, Instarent support manager will get involved and assign job to relevant tradesman.

Yes, you can register your business on instarent, for subscription cost Instarent does not charge commissions on jobs.

Landlords browse profiles typically based on location and type of service needed. If your profile matches, you may receive an enquiry for a quote with repair description.

You can directly chat with landlords and tenants to discuss a job, schedule a repair or ask questions.

Yes, Trades can get paid for invoices via paypal on job completion .

Tradesmen dashboard allows for the tradie to see complete analytics on jobs received, ad views and job progress.

It is easy to manage

property with Instarent

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Hi there Wave hand

Welcome to Instarent, we connect landlords and tenants to make self managing property a breeze. Let's have a chat and we can show you how we can help.

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